Terms of Service

1. Acceptance of Terms

By creating an account or using the EternaKeys service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Service Description

EternaKeys provides a zero-knowledge encrypted digital legacy vault. Vault content is encrypted on your device before transmission to our servers. We store only ciphertext and operational metadata necessary for the service to function (such as item types, sizes, timestamps, and account information).

3. User Responsibilities

• You are solely responsible for maintaining the security of your authentication credentials (passkeys and/or hardware keys) and vault passphrase.
• You must provide accurate account information.
• You are responsible for all activity under your account.
• You must not use the Service for any unlawful purpose or in violation of the Acceptable Use Policy.

4. Zero-Knowledge Architecture and Credential Risk

EternaKeys is designed such that encryption credentials are controlled by you, not the platform.

• Account access depends on your registered passkeys (hardware keys or platform authenticators). If all registered passkeys are lost and no backup passkey is available, account access cannot be restored.
• Vault data access depends on your vault passphrase, which never leaves your device. If your vault passphrase is lost, encrypted vault data is permanently and irreversibly inaccessible — no one, including EternaKeys, can decrypt it.
• Authorized access is governed by the Authorized Access Trigger (AAT) workflow and does not bypass client-side encryption. Your vault passphrase is never shared with a designated recipient and is not required by one. If a request completes the full verified workflow, the released content is re-encrypted to a key that only the designated recipient holds, and that recipient opens it with their own access passphrase — which EternaKeys never receives and cannot recover.

5. Designated Recipient Access and Authorized Access Triggers

The Service provides an Authorized Access Trigger (AAT) workflow through which designated recipients may request access to vault contents. This process includes identity verification, notification to the account owner, a configurable veto window, and administrative review. EternaKeys does not guarantee that designated recipients will successfully complete this process.

6. Payment and Subscription

Paid plans are offered as recurring subscriptions billed monthly or annually, depending on the billing period you select. Subscriptions renew automatically at the end of each billing period until canceled. Payments are processed by Stripe; EternaKeys does not store your card details. You may cancel at any time, and cancellation takes effect at the end of the current billing period — access continues through the period you have already paid for, and no further charges are made after cancellation. After cancellation your account moves to the free plan; your encrypted vault data is retained and remains readable only with your own credentials. Billing information handled by Stripe and encrypted vault contents are separate: EternaKeys never stores your card details, and neither EternaKeys nor Stripe can decrypt your vault.

7. Intellectual Property

The Service, including its design, features, and technology, is owned by EternaKeys Inc. You retain all rights to your encrypted content. We claim no ownership over your data.

8. Limitation of Liability

To the maximum extent permitted by law, EternaKeys shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data resulting from credential loss. No security system can guarantee absolute protection.

9. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, express or implied. We do not warrant uninterrupted or error-free operation.

10. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

12. Contact

For questions about these Terms, contact us at legal@eternakeys.com.